Shipping & Returns

We are dedicated to ensuring that your artwork arrives safely and promptly, no matter where you are in the world. As an online marketplace for independent artists, we offer a variety of shipping options tailored to meet the diverse needs of our customers and sellers. Please review our shipping policy below:

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1. Global Shipping Availability

• Worldwide Shipping: We offer shipping to most countries worldwide. During checkout, you'll be able to see available shipping options based on your location.

• Artists from All Over the World: As a platform featuring artists from various regions, each artist is responsible for shipping their artwork to you directly. Therefore, shipping times and costs may vary depending on the artist’s location.

2. Shipping Costs

• Calculated at Checkout: Shipping costs are calculated at the time of purchase based on the size, weight, and destination of the artwork. The final shipping cost will be clearly displayed before you confirm your order.

• Artists' Individual Shipping Rates: Each artist sets their own shipping rates. While some artists may offer flat-rate shipping, others may charge based on the size and weight of the artwork. Artists may also offer free shipping within certain regions or for specific items, which will be highlighted at checkout.

3. Processing Time

• Artist's Handling Time: Each artist has their own handling time, which can vary depending on the complexity of the order and the artist's schedule. The estimated handling time is displayed on the artist's page.

• Estimated Processing Time: Typically, most orders are processed and shipped within [X] business days after the order is confirmed. However, larger or custom pieces may take longer.

4. Shipping Methods

• Standard and Express Options: We offer both standard and express shipping options to accommodate different needs. Choose the option that works best for you at checkout.

• Tracking Information: All shipments come with tracking information, so you can follow your artwork's journey from the artist’s studio to your doorstep.

• 5. Shipping Insurance

• Included in Shipping Costs: For most high-value items, we include shipping insurance to protect your purchase during transit. This covers damage or loss during shipping.

• Custom Requests: If you would like additional insurance for your order, please contact us before completing your purchase. We’ll work with the artist to accommodate any special requests.

• 6. International Shipping and Customs Duties

• Customs Fees: International buyers may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These fees are the buyer's responsibility and are not included in the purchase price or shipping costs.

• Customs Declaration: Each artist will declare the full value of the artwork for customs purposes. Please be aware that international shipments may experience delays due to customs processing.

• 7. Shipping Delays and Issues

• Delays: While we aim to deliver artwork promptly, please understand that shipping times may be affected by external factors such as customs, weather, or unforeseen events. If your shipment is delayed, we will work closely with the artist and shipping carriers to resolve the issue.

• Damaged or Lost Items: If your item arrives damaged or is lost in transit, please contact our customer service team within [X] days of receiving your order. We’ll assist you in filing a claim and work with the artist to resolve the situation.

• . Returns and Exchanges

• Art Returns: Because each artwork is unique and custom to the artist’s work, returns are not generally accepted. Please ensure you’re confident in your purchase before confirming your order.

• Exchanges: If there is a manufacturing defect or damage upon delivery, we’ll help you exchange the artwork or get a refund. For more details on exchanges, please review our [Return & Exchange Policy].

• 9. Packaging

• Secure Packaging: Every artwork will be packaged carefully and securely by the artist to ensure that it arrives in perfect condition. The artist may use various packaging materials such as bubble wrap, foam padding, or sturdy boxes.

• 10. Contact Us

• If you have any questions or need more information about shipping for a specific artist, please don’t hesitate to reach out to us at [contact email/phone number]. Our team is happy to assist you.